Shipping Returns
Returns, Return Policy and Refunds
To help us process your return quickly and smoothly, please follow these steps:
- Complete the return form: Please include the fully completed return form with your shipment.
- Pack the goods securely: Please return the items complete, clean and safely packed for transport whenever possible.
- Use sufficient postage: We are unfortunately unable to accept unpaid shipments.
Return Period
Consumers may withdraw from the purchase within 14 days. The period begins on the day on which you, or a third party designated by you, received the goods.
Condition of the Goods
Please return the goods in their original condition whenever possible and with all accessories included. The goods may be tested to check their condition, properties and functionality. If the goods have been used beyond what is necessary for such testing, compensation for loss of value may apply.
Return Shipping Costs
The direct costs of returning the goods are borne by the customer, unless otherwise agreed. Please ensure that the shipment has sufficient postage. We are unable to accept unpaid shipments.
Refunds
After receipt and inspection of the return, the refund will be processed in accordance with our withdrawal policy. Refunds are usually made using the same payment method used for the original order.
Defective Items and Warranty Claims
In case of defective items or warranty claims, please contact us before returning the goods whenever possible, so that we can check and assign the case correctly.
View withdrawal policy & withdrawal form
Returns without a completed return form may be delayed or, in individual cases, may not be clearly assigned.
